Merchant Signup & KYC
Required business information and documents for DigetPay merchant approval.
DigetPay verifies your business before enabling payment processing. Complete KYC early to avoid delays in receiving staging credentials.
Document list: Requirements may vary by legal entity type (sole proprietorship, LLC, or joint stock). Your onboarding manager will confirm the exact list for your business.
How to apply
- Contact DigetPay sales or your partner channel
- Complete the merchant application form
- Upload KYC documents (see below)
- Wait for compliance review
- Receive portal credentials and staging API keys upon approval
Typical KYC documents
| Document | Purpose | Notes |
|---|---|---|
| Commercial registration (CR) | Legal business identity in KSA | Original or certified copy required |
| National ID / Iqama (authorized signatory) | Identity verification | Must match signatory on application |
| Bank account letter (IBAN) | Settlement account | Issued by your bank on official letterhead |
| Business address proof | Registered location | Utility bill or lease agreement acceptable |
| Website or app URL | Integration context | Must be live and operational |
| Expected volume & MCC | Risk assessment | Annual transaction estimates required |
Marketplaces and platforms may need additional documents for sub-merchant onboarding. Ask your DigetPay account manager for marketplace-specific requirements.
Business information required
| Field | Example | Requirements |
|---|---|---|
| Legal business name | As on CR | Must match commercial registration exactly |
| Trade / brand name | Customer-facing name | Name customers see on receipts/invoices |
| MCC (merchant category) | E-commerce, SaaS, etc. | Select primary business category |
| Website URL | https://yourstore.com | Must be accessible and operational |
| Support email & phone | Customer contact | Active channels for customer inquiries |
| Authorized signatory | Name, role, contact | Person authorized to sign agreements |
Review process
sequenceDiagram
participant Merchant
participant DigetPay as DigetPay Compliance
participant Ops as DigetPay Ops
Merchant->>DigetPay: Submit application + documents
DigetPay->>DigetPay: KYC / AML review (3-5 business days)
alt Approved
DigetPay->>Ops: Provision merchant record
Ops->>Merchant: Portal invite + staging key request
else More info needed
DigetPay->>Merchant: Request additional documents
Merchant->>DigetPay: Submit clarifications
end
After approval
Once your application is approved:
- You will receive an email invitation to access the DigetPay merchant portal
- Generate your staging API keys from the portal dashboard
- Review the integration documentation and sandbox environment setup
- Begin testing payment flows in staging before going live
- Schedule a call with your onboarding manager to discuss production deployment
Timeline expectations
- Initial review: 3–5 business days
- Additional documents (if needed): 2–3 business days after submission
- Final approval: 1–2 business days after compliance clearance
- Portal access: Issued same day as approval
Common issues & troubleshooting
Delayed review: Ensure all documents are clear, legible, and match the information on your application.
Rejected documents: Verify that documents are current (not expired) and issued by official sources.
Missing information: Double-check that all required fields in the application form are completed accurately.
Contact your DigetPay account manager if you experience delays or have questions about specific requirements.
Related
- Business Onboarding Overview
- Integration Planning
- Merchant Portal Guide
- API Reference
Updated 20 days ago